March 08, 2007

Generalities and limitations in the use of the website:

This website, www.cubanacanhoteles.com, hereinafter The Site, is for the personal and non-commercial use of the client in accordance with the Terms and Conditions set forth below, and as a condition of its use, the client will guarantee RESLINE that you will not use the Site for any illegal purpose or other purpose that is prohibited in the Terms and Conditions. Specifically, the customer may not modify, copy, distribute, transmit, publish, display, license, create derivative works from, or sell any services, information, or software obtained from The Site.

Customer communicates electronically with RESLINE whenever Customer visits The Site or sends email through The Site. RESLINE will communicate with the client posting the notices on the Site, or by email. Customer agrees that all notices, agreements, and other information that RESLINE provides electronically satisfy any legal requirement that communications be in writing.

RESLINE may make improvements and/or changes to The Site at any time.

Data register:

RESLINE, in order to guarantee the execution of the reservation and payment for the services offered and published through the Site, will treat personal data confidentially for the sole purpose of the purposes related to the reservation. By completing the ON-LINE Reservation form, the client accepts and authorizes RESLINE to use the personal data provided in order to proceed with the requested reservation. The client is responsible for the veracity and authenticity of the information, so he must review in detail and confirm its content before making the payment.

RESLINE guarantees security in transactions using the latest versions of the SSL security protocol, encrypting communications between the client and our systems, and for handling payments the Verified by Visa and Mastercard Securecode standards, supporting the most advanced security methods. such as the 3DSecure system, redirecting sensitive data to secure servers without RESLINE being able to access or store it.


The client guarantees that he is 18 years of age or older, and has the legal authority to use the Site in accordance with the Terms and Conditions. The client agrees to be financially responsible for the use of the Site, as well as for the use of his name and bank card account to pay for the desired services.


The prices are presented in the amounts and in the currency that are exposed in each of the services on the Site. Refunds will be made in the same amounts and currency according to the Cancellation Policies.


The client must properly select the desired service before making the payment, since after making the payment he is subject to the Cancellation Policies.

No agreement or contract will be considered valid between the client and RESLINE for the purchase of a service, unless and until RESLINE accepts and confirms the reservation via email, issuing a single reservation confirmation code.


The client will make the payment of the reservation using a bank card authorized on The Site. The Site operates with Visa, Visa Electron, MasterCard and Maestro cards.

The client must pay all the nights reserved for the desired service. The card will be charged within 24 hours after making your reservation. The charge will be in EUROS currency and your invoice will state: “CUBANACAN Reserve”. The total amount includes all charges for accommodation. Any incidental charges such as parking, phone calls, and room service will be handled directly between the client and the facility.

Reserve confirmation:

Through The Site, RESLINE confirms to the client in real time (on-line) the request for each reservation according to the availability displayed on The Site.

RESLINE will send the client two simultaneous emails, the first with the information provided by the client, and the second with the invoice originating from the payment made. The client must show the invoice received at the hotel reception at the beginning of their stay (check in).

Entrance to the hotel:

The hotel reserves the right to admit the client before the established schedule according to availability. Check in will take place at 16:00 hrs, local time.

Hotel exit:

The hotel reserves the right to allow the client to check out after the established time according to availability. Check Out will take place at 2:00 p.m. local time.

Customer service and claims:

Any questions, concerns, suggestions or claims regarding the services will be addressed by the administration through the email address presented on the Site ([email protected]).

Cancellation Policies:

Once the client has paid for their reservation, the following Cancellation Policy will apply:

Reservation Cancellation:

The client may cancel his reservation up to 72 hours prior to entering the hotel, and 85% of the total amount of the reservation will be returned.

The cancellation request must be sent by email to the address: [email protected].

RESLINE will send the customer the notification of the return.

Reservation Modification:

To modify the reservation, the client must previously request cancellation and make a new reservation.

No Presentation (No Show):

The hotels will allow the entrance to the client's hotel until 24:00 hrs after the initial date and time of the entry according to the reservation. After the first 24 hours without showing up, the hotel reserves the right to give the reservation a NO SHOW.

The No SHOW or no show at the hotel by the client, will imply the loss of the total value corresponding to the payment of the first night, and 50% of the total remaining value of the reservation for the other nights reserved.

If the reservation was made for a single night, then 50% of the value of the payment made for the reservation will be refunded.

In the event of a Force Majeure situation (read: natural catastrophes, conflicts in the region, accidents declared by any country authority) that prevents the arrival at the client's hotel within 24 hours after the reservation, the client must contact the hotel and make your situation known.

Ease of booking:

In the event that the client does not find available dates for the reservation according to their needs, they can contact the hotel through the following email: [email protected] and request the desired dates. You will be responded to promptly based on availability.

Claim and Refund for breach of service:

In case of non-compliance in the service, the client will claim the affectation, and once investigated and verified, 100% of the value paid for the reservation will be returned to the client.

Grupo Hotelero Cubanacan S.A. Our brands, the best way to know and enjoy Cuba.